Shipping & Delivery Policy
Effective Date: September 11, 2026
Welcome to Electro Mart. We are committed to delivering your electronics products safely, securely, and on time.
This Shipping & Delivery Policy explains how we process, ship, and deliver orders placed through our website:
Website: https://burgainquest.debweb.site
Business Name: Electro Mart
Country: India
Email: dghosal43@gmail.com
1. Shipping Availability
Electro Mart currently ships products to customers across India, subject to serviceability of the delivery location by our shipping partners.
Some remote or restricted locations may have limited delivery availability. If your location is not serviceable, we will contact you using the details provided with your order.
2. Order Processing Time
Orders are generally processed within 1–3 business days after successful order confirmation and payment verification.
Orders placed on Sundays, public holidays, or during special promotional periods may require additional processing time.
Once your order has been shipped, you will receive shipping or tracking information through the contact details provided during checkout, where available.
3. Estimated Delivery Time
After dispatch, the estimated delivery time is generally:
- Metro & major cities: 3–7 business days
- Other locations: 5–10 business days
- Remote areas: 7–14 business days
These are estimated delivery timelines and may vary depending on the delivery location, courier availability, weather conditions, public holidays, transportation issues, or other circumstances beyond our reasonable control.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
The applicable shipping fee may vary depending on:
- Delivery location
- Product size and weight
- Order value
- Shipping method
- Promotional offers
If free shipping is available for a particular order or promotion, the applicable terms will be displayed on the website.
5. Order Tracking
Once your order has been dispatched, we may provide a tracking number or tracking link through email, SMS, WhatsApp, or other available communication methods.
You can use the tracking information to check the current status of your shipment.
Please allow some time for the tracking information to become active after dispatch.
6. Delivery Attempts
Our courier partner will normally make delivery attempts at the address provided during checkout.
Please ensure that:
- Your delivery address is complete and accurate.
- Your phone number is correct and reachable.
- Someone is available to receive the package when required.
If delivery cannot be completed because of an incorrect address, unavailable recipient, refusal to accept the package, or repeated unsuccessful delivery attempts, the shipment may be returned to us.
Additional shipping charges may apply if a replacement shipment is requested due to an incorrect address or customer-related delivery failure.
7. Delayed Delivery
Although we make reasonable efforts to deliver orders within the estimated timeframe, delivery delays may occasionally occur due to circumstances such as:
- Severe weather
- Natural disasters
- Transportation disruptions
- Courier operational issues
- Public holidays
- Address-related problems
- High-volume sales periods
- Government restrictions or other unforeseen circumstances
If we become aware of a significant delay, we will make reasonable efforts to inform you and assist with the delivery.
8. Damaged Package at Delivery
For electronics products, we strongly recommend checking the outer packaging at the time of delivery.
If the package appears visibly damaged, opened, tampered with, or severely crushed, please:
- Take clear photographs/videos of the package before opening it.
- Inform the delivery person/courier, where possible.
- Contact Electro Mart as soon as possible.
- Keep the original packaging and all included materials.
Photographs or videos may be requested to help us investigate the issue and process an appropriate resolution.
9. Wrong, Missing, or Damaged Product
If you receive:
- A wrong product,
- A damaged product,
- A missing item,
- Missing accessories, or
- A product that does not match your order,
please contact us as soon as possible at:
Email: dghosal43@gmail.com
Please provide your order number along with relevant photographs/videos and a description of the issue.
We will review the complaint and provide an appropriate resolution in accordance with our applicable Return & Refund Policy and consumer protection requirements.
10. Failed or Returned Shipments
An order may be returned to Electro Mart by the courier if delivery cannot be completed due to circumstances such as:
- Incorrect or incomplete address
- Customer unavailable after repeated attempts
- Customer refusal to accept the shipment
- Invalid contact information
- Delivery location being outside the courier’s service area
If a shipment is returned to us, please contact our support team to discuss the available options for re-delivery or cancellation/refund, as applicable.
11. Address Changes
Please carefully verify your delivery address before placing your order.
If you need to change your shipping address after placing an order, contact us immediately at:
We will try to accommodate the request if the order has not yet been dispatched. Once an order has been shipped, changing the delivery address may not be possible.
12. Multiple Products in One Order
If your order contains multiple products, we may ship them together or in separate packages depending on product availability, warehouse processing, size, weight, or courier arrangements.
If products are shipped separately, you may receive separate tracking information.
13. Cash on Delivery
If Cash on Delivery (COD) is available for your location and order, the applicable COD option and terms will be displayed during checkout.
COD availability may vary depending on the delivery location, product, order value, and courier service.
14. International Shipping
At present, Electro Mart primarily serves customers within India.
International shipping is not available unless specifically stated on the website or confirmed by Electro Mart.
15. Contact Us
If you have any questions regarding your shipment or delivery, please contact us:
Electro Mart
Country: India
Email: dghosal43@gmail.com
Website: https://burgainquest.debweb.site
We are committed to providing a reliable and convenient shopping experience for our customers.
Important: Delivery timelines shown on the website are estimates and are not guaranteed unless expressly stated otherwise. Nothing in this Shipping & Delivery Policy is intended to limit any rights available to consumers under applicable Indian law.